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Unprofessional and UncaringTo Whom It May Concern,
I am writing you today to inform you of unprofessional behavior that was performed by one of your rental agents today while they were out showing one of their properties. The property I am referring to is 14221 West Poinsettia Drive here in Surprise and the rental agent I am referring to is Dino.
To give you a little background on the situation, Dino rented the house last June (2013) to some renters who were an absolute nightmare. Shortly after moving in, the renters started causing a lot of problems and we tried to contact Dino to have him help resolve them, but Dino did nothing to take care of what was going on. Instead of emailing us back or calling us to get more information about what was going on, Dino ignored our email messages and if he did respond, he claimed that he was going to do something about it, but never did. Most of the issues that occurred between my family and the renters next door were incidents where the police had to be called.
Anyways, Dino was out showing the house today and my mom along with the neighbor across the street, who is a friend of ours, were outside talking. When Dino left, they both approached him and tried to talk to him about the email that we had sent to Dino prior to the previous renters being evicted from the property. In response, Dino said that all of us have no idea about what was actually going on and did not know the whole story. After hearing this, my mom and our friend, tried to resolve the issue, but Dino went on to call both of them trashy and got in his car along with his wife before leaving.
The only reason why I wanted to email you about this is because I have to say that this is unacceptable behavior especially when on the job. Instead of making judgements about my mom and our friend across the street, Dino should have been professional and came over to apologize for not taking care of the problem and resolving it sooner. I have to say that Dino is very unprofessional, unreliable, and is someone who I would not want to represent my house as a rental agent if I was renting my house out. Additionally, Dino does not seem to take his job seriously and all he seems to care about is the paycheck instead of the well being of the neighbors around the properties that he manages. Dino seems like someone who is very unapproachable and who does not want to step up to the plate and perform his job.
If you could please review this email at your earliest convenience, look into this problem some more, and contact me back, then I would greatly appreciate it. Thank you for allowing me to take the time to contact you with my concerns. I look forward to hearing back from you shortly in regards to what will be done to resolve this from happening in the future.