Reviews (5)Please leave your review if you have any real estate deals, buy, rent or sell your property with Kathleen Gondella - West Usa Realty . Submit & share your experience and opinions about this Arizona real estate company & agent, about their services, prices, available properties & any other important information. Your review will become a very useful information for other clients. All reviews will be verified by moderators at SouthPadreIslandRealEstate.Biz.
The least professional person everA huge pile of trash mysteriously appeared on our property. Checked with our neighbors and they saw the renters she rented to putting trash on MY property along with seeing yard people do the same. Called to complain and was told I was talking too much, was told to shut up, and then, to top it off, was hung up on. No problem resolution skills whatsoever. She cannot handle stress or right any wrongs for the neighbors of the pieces of crap she rents to. She is not in the customer service business at all. Horrible person. I am not surprised by all the horrible reviews on multiple websites about her.
Would not refer her to anyoneWhile the Gondella Team as a whole does their job well, I can't say the same for Ms. Gondella herself. She was extremely helpful and willing to take your call whenever and it didn't matter how many times you needed to contact her...until you signed the lease that is. Once you sign that documentation she ceases to exist. Recently am dealing with a situation where our air conditioning unit went and we have a 1 year and labor day was the next day, so we needed it fixed tonight. We then proceeded to call the emergency line like we were instructed. 3 calls, 3 direct voicemails, 3 hours, 4 e-mails, and 90 degrees later we still had not heard ANY word. I can understand if you are unable to bring anyone out this very night, but a simple call back to confirm that you received the messages from the EMERGENCY LINE would have sufficed. We ended up having to take care of the situation ourselves. The first opportunity I get I'm going to legal to see what our options are. This is UNACCEPTABLE service, if you can call it that, and if you are reading this considering the Gondella Team, DO NOT go with them. Find a legitimate realty team.
RenterKathy Gondella is a shady individual who runs a very shady business. She is very rude and tries to tip-toe around the law. NEVER trust or use her as a Realtor.
Responsible ConsumerThis was not my experience at all. Kathy and her company have proven beyond reproach in many situations over the years. high recommend.
Unprofessional & RudeKathy Gondella is a horrible property manager, unprofessional service, very rude. Late for each appointment.